At LTS GOOD ENTERPRISE, we strive to deliver your purchases in the most efficient and reliable manner. Please take a moment to review our shipping guidelines below:
1. Shipping Methods
We use trusted courier services for both domestic and international deliveries:
Domestic (Within Malaysia):
Couriers: J&T Express, Pos Laju, DHL eCommerce
Estimated Delivery Time: 2 – 5 business days
International (Outside Malaysia):
Couriers: FedEx, UPS, DHL Express
Estimated Delivery Time: 5 – 14 business days, depending on location and customs
2. Order Processing Time
All orders are processed within 1 – 2 business days after successful payment.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional periods, processing may take slightly longer.
3. Shipping Charges
Shipping fees are calculated based on destination, weight, and selected courier service.
Charges will be displayed at checkout before confirming your order.
We may offer free shipping promotions on selected items or order amounts (terms apply).
4. Packaging
All items are securely packed with protective materials to prevent damage during transit.
Fragile or high-value items may receive extra padding or boxing for additional protection.
5. Tracking Information
Once your order has been shipped, you will receive an email and/or SMS with tracking details.
You can monitor your parcel’s status using the courier’s online tracking system.
6. Delivery Issues & Delays
We are not liable for delays caused by the courier, customs clearance, or weather disruptions.
If your package is significantly delayed, please contact us so we can assist in tracking and resolving the issue.
7. Shipping Restrictions
We do not ship to P.O. Boxes, military addresses, or countries under trade embargo.
Certain products may have restrictions based on international laws and regulations.
8. Lost or Damaged Packages
In the rare event your order is lost or damaged during shipping, please contact us within 5 days of the expected delivery date.
We will work with the courier to resolve the issue or offer a suitable replacement or refund where applicable.
9. Failed Deliveries / Incorrect Address
If a delivery fails due to an incorrect or incomplete address, the customer will bear the cost of reshipping.
Please ensure your delivery information is accurate at checkout.
Contact Us
If you have any questions regarding your order or shipping arrangements, feel free to contact us:
📞 017-6975481