🔐 1. Is my payment information secure?
Yes. All payment transactions on our website are secured using 128-bit SSL (Secure Socket Layer) encryption. This ensures that your personal and payment information is encrypted and protected throughout the checkout process.
💳 2. What payment methods do you accept?
We accept the following payment methods:
Online banking (FPX)
Credit/Debit cards (Visa, MasterCard)
E-wallets (TNG, Boost, GrabPay)
All transactions are processed through trusted and secure payment gateways.
🔄 3. Can I review or cancel my order before completing payment?
Yes. Before finalizing your purchase, you will:
See a full summary of your order, including product details, shipping fees, and total cost.
Have the option to review, edit, or cancel your order before clicking “Confirm & Pay”.
After payment, order cancellation requests must be submitted quickly to our support team. Once shipped, cancellations are no longer possible.
🌍 4. Where is LTS GOOD ENTERPRISE based?
We are proudly based in Malaysia. All products are shipped from our warehouse within the country unless otherwise stated.
💱 5. What currency is used for transactions?
All prices on our website are listed in Malaysian Ringgit (RM). If you are purchasing from overseas, your bank may convert the amount to your local currency based on the current exchange rate.
📦 6. How long does shipping take?
Local (Malaysia): 2–5 business days
International: 5–14 business days (depending on country and customs)
Tracking numbers will be provided once your order ships.
🔄 7. How do I request a return or refund?
If your item is damaged, incorrect, or defective, please:
Contact us at [email protected] within 7 days of receiving your order.
Provide your order number and reason for return.
We will respond with further instructions.
📧 8. Need further help?
Contact our customer support team:
📞 017-6975481
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (except public holidays)