Privacy Policy

We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

When you visit our site or make a purchase, we may collect the following data:

a. Personal Information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment method details (processed via secure third-party platforms)

b. Technical & Usage Information:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and interactions on the website

  • Cookies and tracking data

2. How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Send order confirmations, updates, and support

  • Improve website functionality and user experience

  • Conduct marketing (only with your consent)

  • Detect and prevent fraud or security threats

  • Comply with legal and tax obligations

3. Data Security

Your personal information is encrypted and transmitted securely using 128-bit SSL (Secure Socket Layer) encryption.

We store your data on secure servers and follow industry best practices to prevent unauthorized access, loss, misuse, or disclosure.

4. Third-Party Sharing

We do not sell, rent, or trade your personal data.

However, we may share necessary information with trusted third parties:

  • Payment processors (e.g. iPay88, Stripe, or FPX)

  • Shipping providers (e.g. J&T, PosLaju)

  • Web hosting and IT support

  • Law enforcement, if required by law

All third parties are obligated to handle your data in compliance with PDPA.

5. Cookies and Tracking

Our website uses cookies to enhance browsing and provide analytics. Cookies help:

  • Remember your login or cart status

  • Analyze traffic and user behavior

  • Customize content and marketing

You can choose to disable cookies in your browser settings, but this may limit site functionality.

6. Your Rights

You have the right to:

  • Access and request a copy of your personal data

  • Request correction of inaccurate or outdated data

  • Withdraw consent at any time (e.g., unsubscribe from emails)

  • Request deletion of your account/data (subject to legal retention)

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your information only as long as necessary to fulfill:

  • Legal or regulatory obligations

  • Accounting, audit, or tax purposes

  • Customer service or support requests

8. International Data Transfers

If you access our website or services from outside Malaysia, your information may be processed and stored in Malaysia and subject to local data protection laws.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here and the date updated above.

We recommend reviewing it occasionally to stay informed.

10. Contact Us

For privacy-related questions or concerns:

LTS GOOD ENTERPRISE
📍 Malaysia
📧 [email protected]
📞 017-6975481
🌐 www.ltsgoodenterprise.co